Customer Experience Management Conference 2016...

The 2016 Global Customer Service Week is here, and has taken a new positive dimension in Nigeria. It promises to be an educative week for all customer service-inclined companies and individuals with its first ever Customer Experience Management Conference scheduled for October 5th and 6th 2016, at the Civic Centre, Lagos.

With the Theme: ‘Responsive Service Delivery in a Challenging Economy’, the event will witness the gathering of top leaders in the Customer Service Industry, Thought Leaders, Head of Organisations, C-Level Executives, Panelists, Customer Service Technology Providers, and policy makers.

Registration for the conference is at www.nigeriacustomerserviceawards.com/conference.html
For further enquiries, please call 07052192356 | Email info@nigeriacustomerserviceawards.com

The Nigeria Customer Service Awards NCSA 2016 nomination has been collated from a survey and opinion polls taken. The following companies have been nominated for various awards in different categories and sectors:

 

 

BANKING: Zenith bank, Diamond bank, First bank, GTBank, Access bank. 

 

The Most promising Bank nomination goes to Jaiz Bank, SunTrust Bank.

 

MOST SUPPORTIVE CUSTOMER SERVICE COMPANY: Bank of Industry.

 

MICROFINANCE BANK: Accion MFB,Fortis MFB, Ogbete MFB

 

INSURANCE: LeadWay Assurance, Aiico, Royal Exchange. 

 

The most promising Insurance Company goes to Mansard Insurance.

 

EDUCATION: Afebabalola University, Ondo State, British Council, Green Spring School. 

 

The most promising educational institute goes to Aduvie Secondary School, Abuja.

 

PENSION FUND ADMINISTRATOR: ARM Pension, Stanbic IBTC Pension Managers, Fidelity Pension. 

 

The most promising Pension Company goes to APT Pension.

 

GOVERNMENT AGENCY: FRSC, FIRS, Bureau of Public procurement

 

TELECOMMUNICATION: Airtel, Estisalat, Globacom

 

HOSPITALITY & TOURISM: Chelsea Hotel, Oriental Hotel, Radisson Blue. The most promising hotel is Sandralia Hotel in Abuja.

 

TRAVEL & TOUR: Wakanow, Peacock Travel & Tour Limited, HRG, Travel start. The most promising Travel & Tour Company is Travel Fix

 

HOTEL BOOKING COMPANY: Hotelng, Travel start, Bon voyage Travel Agency

 

AIRLINE TRANSPORT (Local): Dana Air, Air Peace, Med View

 

AIRLINE TRANSPORT (International): Emirate Airline, Ethiopian Airline, South African Airline

 

ROAD TRANSPORT: God Is Good Motors, Chisco Transport, Young Shall Grow. The most promising is Co-trac, Abuja.

 

MEDIA: Channels TV, TVC, AIT. 

 

PAY -TELEVISION SIGNAL: Startimes, GoTV, DSTV

 

RADIO STATION: We FM, Beat FM, Ray Power

 

REAL ESTATE: Church Gate Group, UPDC, ADRON

 

OIL & GAS/ MARKETER: A RANO, Total Nigeria Plc, NNPC Mega Stations

 

FAST FOOD & RESTAURANT: DOMINOS Pizza, KFC, Tastee Fried chicken

HAULAGE: ABC Logistics, MDS Logistics, TSL Logistics

 

MANUFACTURING: Dangote Cement, Nigeria Breweries, Dufil Prima Food

 

BEVERAGE: Nestle Foods Nigeria, Chi Limited, Tura International

 

CONSTRUCTION: CCCN, Julius Berger, First Continental Properties Limited, RCC Reynolds Construction Company

 

AGRICULTURE: IITA – International Institute of Tropical Agriculture, lvoermann Limited, Livestock Feeds plc.

 

AUTOMOBILE: Coscharis (ford), KIA Motors Nigeria (Dana Motors Limited)

 

SUPER MARKET & STORES: Shoprite, Park n’ Shop, Next supermarket. Most promising store goes to Yudala store.

 

E-COMMERCE PLATFORM: Jumia, Konga, Mall Africa, jiji.ng. Most promising online store platform goes to Nkaata.

 

COURIER SERVICE INTERNATIONAL; DHL, UPS, FEDEX

 

COURIER SERVICE LOCAL: ABC Courier, ACE – Africa Courier Express, National Delivery Express

INFORMATION TECHNOLOGY: Layer 3, Computer Warehouse Group, Emerging Platform

 

INTERNET SERVICE PROVIDER: Main-one, Spectranet, Smile, Swift Network, Galaxy Blackbone

 

INTERIOR DECOR: Bedmate, Vava Furniture, AFP Furniture

 

BILL BOARD ADVERTISEMENT: Noahs Ark Communication, Lona, Optimum Exposure

 

MARKETING AGENCIES: Tequila, Loud media, G-point marketing, CMRG

 

PHARMACEUTICAL: Emzor, Chemiron International Limited, GlaxoSmithKline Nigeria

 

HEALTH SERVICE PROVIDER: St Nicholas Hospital, Reddington Hospital, Gold Cross Hospital

 

HEALTH MANAGEMENT ORGANIZATION: Total HealthTrust Limited, Zenith Medicare Limited, Premium Health Limited

 

ENTERTAINMENT: WAP TV, Mobilescreen, Iroko TV, African Magic

 

MORTGAGE BANK: FBN Mortgage Bank, Infinity Trust Home, Abbey Building Society

 

CARD SERVICE PROVIDER: Mastercard, Visa, Interswitch

 

PAYMENT PLATFORM: Remita, E-tranzact, UBA Ucollect

 

RECRUITEMENT COMPANY: Philips Consulting, Poise, Jobberman

 

TRAINING COMPANY: Tom Associates, NIIT, APTECH

The NCSA 2016 winners in each category will be announced at the Awards night on the  Our partner company, Nigeria Mystery Shoppers Providers NMSPTM will carry out research using industry specific standard to determine who wins the award of the Best Customer Service Company in various sectors.

The NCSA 2016 winners in each category will be announced at the Awards night on the 6th of October, 2016. Our partner company, Nigeria Mystery Shoppers Providers NMSPTM will carry out research using industry specific standard to determine who wins the award of the Best Customer Service Company in various sectors.

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The 2016/2017 Customer Service Ambassador is now opened for Registration, you can become the Voice and face of Good Service in your State. It is also opened to other Africa countries to be the Customer Service Ambassador of their Country, Register at www.customerserviceambassador.com. For more details contact: 0817413194. 

 

The Winner will be unveiled on October 6th (Customer Service Week) at The Civic Centre, Lagos.